EFORCE® EVO

True confidence comes from knowledge and experience.  EFORCE® wants our customers to enjoy the peace of mind that confidence brings, so we’ve put together a program to train and certify up to two (2) Software Admins at your agency.

This course has been adapted from one used to train EFORCE® employees about our software, and includes in depth instruction on how the software functions.  Topics include instruction in the following areas for each purchased product:

• User Setup and Maintenance
• System Security and Compliance
• Configuration and Customization
• Form Building
• Strategies in Engaging your Agency

One of the keys to success with any system is regular review.  We recognize the benefit in working with your team to align your operations with our software.  Each year, your Account Advocate will coordinate a complete system overview to ensure EFORCE® is meeting your agency’s needs.

We’ll work in tandem with your Software Administrators to review your operations and the way you have your software configured.  By incorporating the feedback from your user base through their supervisors, we’ll be able to tailor your setups to your agency’s specific needs and increase your efficiency.

Even the best built system is only as good as the knowledge of its participants.  If your personnel are not trained on how to use your system correctly, maintenance will be a constant challenge.

With EVO, we’ll schedule a 1-3 day training annually at your agency.  Holding this in conjunction with your Annual Operational Assessment will ensure that any of the changes you made during this review are communicated effectively directly to your agency’s personnel.

We also know that your new employees need training, so we’ll host two (2) live webinars with an EFORCE® Certified Trainer each year to coincide with your academy graduation and FTO cycles.

Your system needs attention more than once a year.  Keeping on top of issues is a full-time effort.  As the need arises, we’re committed to working through the problems together.  We’re offering our consultation services for your operational changes and other requirements.

Our qualified team of experts includes a wide array of law enforcement experience and knowledge, particularly in adapting our software system to meet your needs.  We’ve worked with hundreds of agencies of all sizes across the country.

In addition to the 24-7 support services offered to all EFORCE® Customers, your agency’s Account Advocate will be notified by support, immediately, with any emergency.  Your Account Advocate will then be empowered to pool whatever resources are needed to resolve the issue immediately, 24-7, 365.

Your Account Advocate will also work with your Certified System Admins to configure new features and help them plan a course of instruction for your user base to ensure an optimal rollout of each update.

Disaster can strike at any moment.  That’s part of the beauty of a hosted solution.  Hosting off-site ensures your software functions through an emergency at your location.  But what about if something were to happen to the hosting center?

While your hosted data is always safe with EFORCE®, adding additional redundancy to your hosted system ensures maximum up time for your software.  Premium Hosting includes a geo-redundant fail over for your entire system, not just your data.