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How Integrated Software Improves Public Service Department

Posted by eFORCE on March 26, 2019


How Integrated Software Improves Public Service Departments[2022]

Public services departments act as stand-alone programs most of the time, but they rely on each other. Fire departments are often staffed with people who also work in hospitals and ride on ambulance calls. Police officers are often trained on basic CPR and know a lot of first aid skills. Each department receives their own funding and there may be a little friendly competition on which first responder group is better, but when it comes down to it, they function and support each other as an integrated group. This is the root reason of why having integrated software helps public service departments function better.

Putting It to Use

Law enforcement software is built to specifically cater to the police officers who use it. However, a great integrated software program benefits dispatch centers and jail managers too. There are many 911 calls that require multiple departments to offer full assistance. For instance, during a car accident, a police officer is required to fill out an accident report, investigate the cause, and decide who is at fault. The fire department and EMT crew are often there to assist with pulling people out of cars or putting out fires, while also giving medical attention to those in need. All departments depend on the dispatch center to send correct information to the first responders, so they are prepared to answer the call.

Having the right software is the key to all this integration.

Help When It Matters

Police officers spend a lot of time doing paperwork, which is part of the job you don’t often see on television shows. There are reports for just about everything and it all needs to be done in a timely fashion. Leaving a paper trail helps in the courts, keeps all records on citizens current, and can provide vital information for detectives down the road.

When a dispatch center receives a call for help, they send the information on to a police officer. Using a web-based police software program allows the dispatcher to update the officer while they travel to the scene. While keeping the caller on the line, the dispatcher can send information to the officer’s tablet or phone, so they don’t walk into a situation blind. The officer can also send updates back to dispatch, keeping them current on the situation for records. This helps keep the officer safe and documentation current.

While on the scene of a crime, on the side of the road after pulling over a car, or just investigating suspicious activity, the officer has access to the cloud public safety software to check records quickly. They can run a license plate or driver’s license to see if there are warrants or a stolen vehicle report. The software allows them to check if a person is flagged for questioning in another jurisdiction since the software links together multiple areas.

Jail managers also appreciate the software because they can pull up records faster and decrease the time it takes to book an inmate. The manager can simply pull the data in and out of the software page, limiting typing, looking up information, and more. Demographic information is easier to search and communication is increased between all of the departments.

Maximizing Its Benefits

Having this type of system in place helps with collaboration, but it can also save everyone time and decrease paper usage too. If you work in public service and want to see how an integrated software system can benefit your department, let us show you.


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