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Behind the Blue Line: How Police Software Works

Posted by eFORCE on November 1, 2018

 

Eforce Software - Behind the Blue Line How Police Software Works - 20181031

Behind the Blue Line: How Police Software Works

Police officers are out in the community working every day. With so many different patrol cars and one or two off-site dispatch centers, the communication systems are unique. Finding the right, most reliable systems of communication have changed over the last two decades, but now it is better than ever with software. If you want to know how police communication functions, you need to understand how police software works.

The Dispatch Center

When someone dials 9-1-1, the call is sent to the nearest dispatch center. Landlines are pre-programmed to go to a specific dispatch location while cellphone function a little differently. Depending on the location the call is coming from, the cell tower closest to the call uses software to direct it to the nearest dispatch center. From there, an operator will pick up the call and will input the information into their computer. The software is programmed to help the dispatcher signal the fire department, an ambulance, or the police station. To help keep the caller’s information straight, they will put addresses, phone numbers, and emergency specifics into the computer to help log everything for recall later.

Answering the Call

Police officers use software to help them get necessary information for the calls that they answer. The dispatch operator will use tracking software to know where officers are so the nearest patrol unit can get to the emergency fastest. Software can help officers find addresses faster, making all the difference in saving someone’s life.

As the officers are heading to answer an emergency call, dispatch is sending them any helpful information they can before they reach the scene. In years past, this has all been done vocally over the radio. Officers often answered calls without a lot of necessary information. Now there is software that can make this process even better too. Mobile police software allows officers to receive all the necessary information on their mobile devices, like a phone or tablet. It also allows them to access all call information instead of relying on the information the dispatcher has put into the system. This helps provide officers a more complete picture of a situation before arriving on scene, cutting down assessment times. Officers can also update the status of the case right there to keep everyone up to date. Other benefits of police software include:

  • Officers can make notes right in the system where the call record is kept so that all the information is together, cutting down on paperwork later.
  • From a phone or tablet, it is easy to check the wanted status of individuals, driver’s licenses and vehicle registrations, or for stolen property.
  • Easy, quick access to records while in the field.

When data is easier to share, and processes are streamlined, everyone’s job becomes easier to do.

Serving the Public

Having reliable software makes a big difference in the way police officers can help the public. Secure communication that helps keep dispatchers and officers more informed means they can get officers to the scene faster and with more information to jump right into action. With quick access to the database in just a few touches of a phone or tablet, it is easy to use and doesn’t require complicated training programs. With police officers more readily available, the public really benefits.

Behind the Blue Line: How Police Software Works

Police officers are out in the community working every day. With so many different patrol cars and one or two off-site dispatch centers, the communication systems are unique. Finding the right, most reliable systems of communication have changed over the last two decades, but now it is better than ever with software. If you want to know how police communication functions, you need to understand how police software works.

The Dispatch Center

When someone dials 9-1-1, the call is sent to the nearest dispatch center. Landlines are pre-programmed to go to a specific dispatch location while cellphone function a little differently. Depending on the location the call is coming from, the cell tower closest to the call uses software to direct it to the nearest dispatch center. From there, an operator will pick up the call and will input the information into their computer. The software is programmed to help the dispatcher signal the fire department, an ambulance, or the police station. To help keep the caller’s information straight, they will put addresses, phone numbers, and emergency specifics into the computer to help log everything for recall later.

Answering the Call

Police officers use software to help them get necessary information for the calls that they answer. The dispatch operator will use tracking software to know where officers are so the nearest patrol unit can get to the emergency fastest. Software can help officers find addresses faster, making all the difference in saving someone’s life.

As the officers are heading to answer an emergency call, dispatch is sending them any helpful information they can before they reach the scene. In years past, this has all been done vocally over the radio. Officers often answered calls without a lot of necessary information. Now there is software that can make this process even better too. Mobile police software allows officers to receive all the necessary information on their mobile devices, like a phone or tablet. It also allows them to access all call information instead of relying on the information the dispatcher has put into the system. This helps provide officers a more complete picture of a situation before arriving on scene, cutting down assessment times. Officers can also update the status of the case right there to keep everyone up to date. Other benefits of police software include:

  • Officers can make notes right in the system where the call record is kept so that all the information is together, cutting down on paperwork later.
  • From a phone or tablet, it is easy to check the wanted status of individuals, driver’s licenses and vehicle registrations, or for stolen property.
  • Easy, quick access to records while in the field.

When data is easier to share, and processes are streamlined, everyone’s job becomes easier to do.

Serving the Public

Having reliable software makes a big difference in the way police officers can help the public. Secure communication that helps keep dispatchers and officers more informed means they can get officers to the scene faster and with more information to jump right into action. With quick access to the database in just a few touches of a phone or tablet, it is easy to use and doesn’t require complicated training programs. With police officers more readily available, the public really benefits.

 

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