eFORCE® Blog

eFORCE Customer Spotlight: Payette County SO & Payette PD

Tuesday, March 01, 2011
Fresh air, wide open spaces, grazing livestock, and friendly people reside in Payette County.  A place you can enjoy hunting and fishing along the river.  Travel on Highway 95 to Payette City, which is the gateway to Hells Canyon recreation area, to participate in local events i.e. Cruz Night and the Apple Blossom.  Payette City is located at the confluence of the Payette and Snake River in Idaho near the Oregon border.

 

A rural community with dedicated men and women in law enforcement ready to protect and serve approximately 23,000 residents.  Payette City employs 12 certified officers and 2 civilian employees.  Payette County Sheriff’s Office employs 17 certified officers, 8 dispatchers, 12 detention officers, and 6 civilian employees.

 

Payette County Sheriff’s Office and Payette Police Department value the benefits of working together to achieve common goals.  Joint efforts to enforce the law, respond to emergencies, provide public assistance, and minimize operational costs are evident in Payette County.  This is demonstrated by a dispatch center servicing multiple law enforcement jurisdictions and other first responders, a detention facility, and a drug task force team represented by three counties and their incorporated cities.

 

A critical member of our team is eFORCE®.  Payette County utilizes all the eFORCE® system-wide management tools:  CAD, RMS, Jail, Civil, and Mug Shots.  Success is easily measured by the unique technology to share multi-agency information with a simple “touch of a button” and flexibility to access the system remotely.  eFORCE® has provided our departments with excellent customer service.  They are timely in assisting with any technical problems and welcomes requests for agency customization.  Although change is difficult, upgrading to eFORCE® was relatively smooth.  The continuous dedication for system reliability, user-friendly platform, and keeping costs down to a minimum is greatly appreciated.  We value the eFORCE® support team, which cannot be measured by any other.

eFORCE Customer Spotlight: Lincoln County Sheriff's Office

Friday, January 07, 2011
Lincoln County is a rural county located on the western border of Wyoming.  There are approximately 17,000 residents that spread over 4,180 square miles.  There are two population centers located 100 miles apart, the Star Valley area and the Kemmerer area, with the jail and main Sheriff’s Office is located on the county seat of Kemmerer.  Both Kemmerer and Star Valley have dispatch centers that operate 24/7.

Lincoln County provides dispatch services for all police departments, fire departments, EMS services and all other first responders in the county. Lincoln County is a main thoroughfare to Yellowstone National Park and Jackson Hole, Wyoming.

Lincoln County currently uses eFORCE® CAD, RMS, Jail and Civil products. The ease of use and customer service are excellent. The time spent training new employees on our software has been cut drastically. The ability to handle most administrative functions internally have also been beneficial. eFORCE® is always looking to improve on what they already have as well as bring new products that help in our everyday operations.

eFORCE® Thanksgiving Hours

Tuesday, November 23, 2010
In observance of Thanksgiving, eFORCE® will be closed Thursday, November 25th and Friday, November 26th 2010.

We will be back in the office Monday November 29th.

Have a safe Holiday weekend!


eFORCE Customer Spotlight: Orange Police Dept

Friday, October 01, 2010
The Orange Dispatch 9-1-1 Communication Center provides communications services for the entire City of Orange.  The departments include The Orange Fire Department, The Orange Police Department and other essential city personnel.  The City of Orange has a population of approximately 18,000 people and is located on Interstate 10 in the extreme corner of southeast Texas.  The dispatch center consists of eight full time communication operators.

The Orange Police Department began using eFORCE® CAD and RMS in October 2006.  We were the first Texas agency to use this software.

Some of the features that we like about the system are:  easy to access information, easy to write reports and support from the eFORCE® Team in Utah is always available when needed.

Why Choose eFORCE®

Friday, September 17, 2010

In today's world of public safety, it's vital that you can access mission critical data easily and securely. Your software solutions should be user friendly, reliable, feature rich, and affordable. These solutions must be an operations support tool that increases productivity while reducing work load and operational cost.  Not only does eFORCE® provide all of the above, we offer the most advanced software available to insure a long term return on investment for your department.

How is eFORCE® truly different? First, we are the only vendor in the industry with a complete suite of browser-based software solutions. We understand public safety and the day to day needs that arise within an agency, we also understand the needs that may arise in the future and continually work to meet them.  Our advanced solutions are designed to simplify tasks for all levels of users based on their duties. For example, we provide your administration with the reports, dashboards, analysis and alerts for expedient access to data. We also understand how to make it easy for an officer, who hates computers and paperwork, to easily and quickly write a report. Your software should support your department; your department shouldn't have to support your software. Second, we support our customers! We listen to and implement our customer's suggestions, resolve support issues in a timely manner and are constantly enhancing the eFORCE® suite of applications to meet the ever changing needs of public safety. Third, we don't just talk about it, we do it. While the rest of the industry talks about moving to a browser-based solution, we did it over 7 years ago! Most of our competitors have simply placed a GUI front end to their legacy system or have just recently moved to a windows-based platform. eFORCE® spends a large amount of its annual revenue in R&D to insure that our customers have the most advanced solutions now and in the future. Forth, we adhere to local, state, and federal reporting and share data with other software applications and systems. Lastly price, our upfront and annual support fees are generally lower than the competition. We also provide all updates and new version releases at NO COST! If your department has limited funding or does not want to maintain server hardware, back-ups, etc., we also offer a SAAS (Software as a Service) option.

What is our track record? The eFORCE® suite of solutions are an evolution of over 20 years of industry use. Our solutions have had three major platform changes over the last 20 years: Novell to Windows, and then from Windows to our current Browser-Based solutions. Want to see just how far advanced the eFORCE® solutions are? Ask our sales department about scheduling a demonstration of our new Silverlight CAD today by calling 888-570-4943.

What about eFORCE®, the company? eFORCE® is powered by IntelliChoice, a privately held corporation
with principals who have a passion for the public safety software industry. We have been producing quality
public safety solutions for over 20 years and have an excellent reputation for providing unmatched customer support and product innovation. IntelliChoice is a profitable and financially stable company.