eFORCE®

 The Regional Transportation District in Denver (RTD), Colorado's bus and light rail transportation system serves 40 municipalities in six counties plus two city/county jurisdictions with an average weekday boarding of 322,121and an annual boarding of 97,180,210.  RTD’s fare inspectors check over 1 million patrons a year for proper fares.

In May of 2011, RTD began using eFORCE® RMS and eFORCE® Handheld Systems that replaced the manual citation program.  This involved training a force of 330 plus to include rail fare inspectors, contracted security officers, local contracted police officers, contracted street supervisors, RTD street supervisors, RTD Security Staff, and other RTD administrative staff.   

The learning curve was relatively easier and faster than anticipated.  The real challenge for eFORCE® was to customize the software for RTD’s specific needs such as integrating the Motorola MC 75 handheld units that RTD purchased.  The Motorola handhelds are used by fare inspectors to issue written warnings, citations, and written suspensions. 

eFORCE® has been on target addressing any concerns that have come up as a result of RTD’s unique requirements.  Comments from the fare inspectors, RTD’s primary users, have been positive.  They like the capability of scanning IDs instead of entering a violator’s information manually, because it saves time and ensures accuracy of violator information.  The ability to retrieve statistical data by grids and sub-grids that correspond to specific bus and rail locations allow for more accurate reporting.

The Security Command Center personnel spend less time communicating by radio with inspectors in the field to verify prior violations because the fare inspectors can obtain that information themselves from the eFORCE® Handheld System and handheld devices.  This allows Security Command Center officers to spend more time monitoring security cameras and performing other security-related activities.

eFORCE® representatives have been available to discuss any changes or modifications to our records management system as RTD continues to grow as a transportation system, and RTD looks forward to a continued partnership with eFORCE®.

We want to congratulate the Payette County Sheriff’s Office in Idaho for being the 2011 eFORCE® Customer of the Year!

Payette County Sheriff’s Office is located in a rural community with dedicated men and women in law enforcement ready to protect and serve approximately 23,000 residents.  Payette County Sheriff’s Office employs 17 certified officers, 8 dispatchers, 12 detention officers, and 6 civilian employees.

Payette County Sheriff’s Office works closely with the Payette Police Department and they value the benefits of working together to achieve common goals.  Joint efforts to enforce the law, respond to emergencies, provide public assistance, and minimize operational costs are evident in Payette County.  This is demonstrated by a dispatch center servicing multiple law enforcement jurisdictions and other first responders, a detention facility, and a drug task force team represented by three counties and their incorporated cities.

 

We also want to congratulate the eFORCE® NEW Customer of the Year, Regional Transit District (RTD) of Denver.

The Regional Transportation District in Denver (RTD), Colorado's bus and light rail transportation system serves 40 municipalities in six counties plus two city/county jurisdictions with an average weekday boarding of 322,121and an annual boarding of 97,180,210.  RTD’s fare inspectors check over 1 million patrons a year for proper fares.

In May of 2011, RTD began using eFORCE® RMS and eFORCE® Handheld Systems that replaced the manual citation program.  This involved training a force of 330 plus to include rail fare inspectors, contracted security officers, local contracted police officers, contracted street supervisors, RTD street supervisors, RTD Security Staff, and other RTD administrative staff.  

Other notable awards were given to the following agencies:

Bountiful Police Department, UT – CAD Customer of the Year
Price Communications Center, UT – CAD Customer of the Year
Lone Tree Police Department, CO – RMS Customer of the Year
Lincoln County Sheriff’s Office, WY – JAIL Customer of the Year
Blackhawk Police Department, CO – COURT Customer of the Year

These and other customer awards were given out at the Annual 2011 eFORCE® Users Conference, click HERE to view the recipients’ of the awards as well as more pictures from our 2011 Conference.

The Edgewood Police Department provides community oriented based policing to approximately2,500 residents with a total land area of approximately 2 square miles.  The agency has 12 full-time officers and provides 24/7 full law enforcement services to their citizens.  The City of Edgewood is located approximately 2 miles south of downtown Orlando and is bordered by the City of Orlando to the north, City of Belle Isle to the south, and unincorporated Orange County to the west and east, coincidentally the area in unincorporated Orange County is one of the highest calls for service areas in their jurisdiction.  State Route 527 (Orange Avenue) passes directly through the City bringing with it an average of more than 43,000 vehicles per day.  The City contracts with the Orange County (Florida) Sheriff’s Office for dispatching services.

Sergeant Jackson and Scott realized that finding the right RMS for their agency was the key to their future success.  They approached the project of finding a new RMS, realizing that whatever motion they put in place and started with would most likely continue well beyond their years with the agency.  Several requirements were put into place by both Sergeant Jackson and Scott.  Sergeant Jackson has served the Edgewood Police Department for 23 years, during that time he has become responsible for UCR reporting and all aspects of data and report generation for the EPD and City reporting needs.  The old RMS system had limitations, but thanks to its open architecture, Sergeant Jackson was able to utilize Microsoft Excel to harvest the needed data and generate reports even though it was time-consuming.

By virtue of the past, their vision for the future required a robust reporting package as the top requirement.  Beyond that, easy of data entry, report generation, and training were many items on Sergeant Jackson’s laundry list.  As IT Manager, Scott had several other requirements.  Having spent many years in the hospitality industry and software industry, he realized that “software as a service” was the trend of the future.  The City was not interested in hosting yet another server and managing the configuration issues and constant maintenance headache coupled with security issues.

As Sergeant Jackson and Scott proceeded through the maze and minefield of the RMS selection process they began to compile their list of qualified candidates. eFORCE® made it to the short list.  As the selection process continued, the detailed list of wants and needs continued to evolve.  “We were very impressed with the eFORCE® team, there didn’t seem to be topics they shied away from.  They were able to manage all of our requests and find a proper solution to keep their RMS product at the top of our short list.” said Sgt. Jackson.

“Picking eFORCE® as our final choice was easy” said Scott.  “The team at eFORCE® worked very hard to earn our business and draft a proper plan of attack for implementing our requests and managing our expectations.”     One of the key factors in selecting eFORCE® as the final choice was that eFORCE® committed to developing an integration to Orange County (Florida) Corrections ICJIS system which houses all the arrest/charging affidavit information that the officers use when making an arrest. 

In July 2010, the Edgewood Police Department went live with eFORCE® in a hosted solution.  Training took place at their office and it was immediately pressed into use.  Officers and administrative staff had very positive feedback and very few problems getting adjusted to the system.  In October 2010, the eFORCE® staff turned on the interface to the Orange County (Florida) ICJIS system and it was successful.  In January 2011, the Edgewood Police Department went live with Florida TraCS for crash reporting.  The team at eFORCE® created an interface for TraCS to upload crash data into eForce eliminating the need for re-entry by support staff. 

“To date eFORCE® has been a pleasure to work with.  Their can-do attitude is a very welcome addition and the efficiencies gained by elimination of re-keying data is paramount” says, Scott.  But don’t think they are done yet, Sergeant. Jackson and Scott continue to look towards the future and envision how best to leverage their software to maximize their return and the team at eFORCE® will be ready to respond.

If you’d like to contact Sergeant Jackson or Scott they can be reached via email at vjackson@edgewood-fl.gov or szane@edgewood-fl.gov.

Fresh air, wide open spaces, grazing livestock, and friendly people reside in Payette County.  A place you can enjoy hunting and fishing along the river.  Travel on Highway 95 to Payette City, which is the gateway to Hells Canyon recreation area, to participate in local events i.e. Cruz Night and the Apple Blossom.  Payette City is located at the confluence of the Payette and Snake River in Idaho near the Oregon border.

 

A rural community with dedicated men and women in law enforcement ready to protect and serve approximately 23,000 residents.  Payette City employs 12 certified officers and 2 civilian employees.  Payette County Sheriff’s Office employs 17 certified officers, 8 dispatchers, 12 detention officers, and 6 civilian employees.

 

Payette County Sheriff’s Office and Payette Police Department value the benefits of working together to achieve common goals.  Joint efforts to enforce the law, respond to emergencies, provide public assistance, and minimize operational costs are evident in Payette County.  This is demonstrated by a dispatch center servicing multiple law enforcement jurisdictions and other first responders, a detention facility, and a drug task force team represented by three counties and their incorporated cities.

 

A critical member of our team is eFORCE®.  Payette County utilizes all the eFORCE® system-wide management tools:  CAD, RMS, Jail, Civil, and Mug Shots.  Success is easily measured by the unique technology to share multi-agency information with a simple “touch of a button” and flexibility to access the system remotely.  eFORCE® has provided our departments with excellent customer service.  They are timely in assisting with any technical problems and welcomes requests for agency customization.  Although change is difficult, upgrading to eFORCE® was relatively smooth.  The continuous dedication for system reliability, user-friendly platform, and keeping costs down to a minimum is greatly appreciated.  We value the eFORCE® support team, which cannot be measured by any other.

Lincoln County is a rural county located on the western border of Wyoming.  There are approximately 17,000 residents that spread over 4,180 square miles.  There are two population centers located 100 miles apart, the Star Valley area and the Kemmerer area, with the jail and main Sheriff’s Office is located on the county seat of Kemmerer.  Both Kemmerer and Star Valley have dispatch centers that operate 24/7.

Lincoln County provides dispatch services for all police departments, fire departments, EMS services and all other first responders in the county. Lincoln County is a main thoroughfare to Yellowstone National Park and Jackson Hole, Wyoming.

Lincoln County currently uses eFORCE® CAD, RMS, Jail and Civil products. The ease of use and customer service are excellent. The time spent training new employees on our software has been cut drastically. The ability to handle most administrative functions internally have also been beneficial. eFORCE® is always looking to improve on what they already have as well as bring new products that help in our everyday operations.